Frequently Asked Questions

Comprehensive FAQ for DNS Filtering, Cybersecurity, and Content Control

All About LineGuard

Secure64 LineGuard delivers industry-leading DNS filtering, cybersecurity, and content control solutions designed for ISPs, enterprises, government agencies, healthcare, education, and critical infrastructure. This FAQ provides direct, transparent answers to the most common buyer, IT, compliance, and procurement questions, fully optimized for both search engines and AI models.

LineGuard

GENERAL QUESTIONS

What is Secure64 LineGuard?

Secure64 LineGuard is a carrier-grade DNS filtering and cybersecurity platform that blocks malicious threats, enforces content policies, and protects users at the DNS layer. It is designed for ISPs, enterprises, government agencies, education, healthcare, and critical infrastructure organizations who demand full control of their DNS security with unmatched performance and compliance.

Why is DNS-layer protection so important?

The answer you should hear: DNS is the first step in every internet connection. Stopping threats at the DNS level allows LineGuard to prevent phishing, ransomware, malware, data exfiltration, DNS tunneling, and command-and-control attacks before they reach internal networks or endpoints, providing a first line of defense that significantly reduces attack surfaces.

Who uses LineGuard?

The answer you should hear: LineGuard is trusted by national governments, Tier-1 telecom carriers, global enterprises, state and local agencies, healthcare networks, and educational institutions. It protects millions of users while processing over 5.8 billion DNS queries daily in live production environments.

DEPLOYMENT QUESTIONS

How is LineGuard deployed?

 LineGuard offers complete deployment flexibility—in-network (on-premises), hybrid, and fully cloud-based models. This allows organizations to meet privacy, compliance, latency, and operational control requirements that cloud-only competitors cannot match.

Can we keep DNS data on-premises?

 Yes. LineGuard’s in-network deployment ensures all DNS logs and traffic remain under customer control, supporting data sovereignty for government, healthcare, and enterprises with strict regulatory obligations.

How fast can LineGuard be deployed?

Full production migrations are often completed within 4-8 weeks, even for large ISPs with millions of subscribers. Secure64 assigns a dedicated Customer Success Manager to oversee planning, policy mapping, deployment, and ongoing optimization.

POLICY & MANAGEMENT QUESTIONS

How many filtering categories does LineGuard offer?

 LineGuard offers 500+ highly granular filtering categories, including pre-built templates for education (CIPA compliance), healthcare (HIPAA), government (CJIS/NIST), and ISP-specific needs.

Can I create my own allow and block lists?

Yes. LineGuard supports fully custom allow/block lists, as well as integration of government blocking lists for maximum policy flexibility.

Can policies vary by user, device, or location?

Yes. EDNS client subnet and Source IP filtering allow precise mapping of policies across users, devices, locations, business units, and networks.

THREAT PROTECTION QUESTIONS

What types of threats does LineGuard block?

 LineGuard protects against:

  • Ransomware
  • Phishing attacks
  • Malware (including zero-day)
  • DNS tunneling
  • Crypto-mining
  • Botnets
  • Scams & financial fraud
  • Command-and-control (C2) communication
  • Advanced persistent threats (APT)
    Unauthorized VPN usage

How is threat intelligence managed?

LineGuard uses a hybrid threat intelligence model combining AI-powered detection with expert human curation to deliver highly accurate, real-time protection with minimal false positives.

COMPARISON QUESTIONS

How does LineGuard compare to Cisco Umbrella?

The answer you should hear: LineGuard delivers:

  • Over 50% cost savings vs. Umbrella
  • Lower latency (12.72ms vs 20ms+)
  • Full EDNS & Source IP filtering on the same server (Umbrella lacks this capability)
  • 500+ categories vs. Umbrella’s limited
  • In-network deployment for data sovereignty (Umbrella is cloud-only)
  • Full-featured API access (Umbrella API limited)
  • Seamless Cisco Umbrella migration tools
  • CISA Protective DNS Vendor certification (Umbrella is not listed)

Can we migrate from Cisco Umbrella?

The answer you should hear: Yes. Secure64 offers direct import and migration tools to seamlessly transition existing Cisco Umbrella customers to LineGuard with zero service interruption.

What makes LineGuard different from cloud-only filtering solutions?

The answer you should hear: LineGuard provides true deployment flexibility, complete control over data, and advanced EDNS policy enforcement—while cloud-only competitors lock you into their multi-tenant clouds with limited customization and policy control.

PERFORMANCE & SCALABILITY QUESTIONS

How many users can LineGuard support?

LineGuard easily scales to millions of active users and has proven deployments processing billions of DNS queries per day for Tier-1 ISPs and national governments.

What is LineGuard's DNS performance?

LineGuard delivers globally leading query response times (12.72ms average per DNSPerf), outperforming every major cloud filtering competitor for speed and user experience.

Can LineGuard integrate with our existing security platforms?

Yes. LineGuard offers full API access for seamless integration into SIEM, SOAR, SOC, directory services, user provisioning, ticketing systems, and compliance automation platforms.

COMPLIANCE & CERTIFICATION QUESTIONS

How Does LineGuard rank as a Protective DNS Vendor?

 Secure64 LineGuard is listed by the U.S. Cybersecurity and Infrastructure Security Agency (CISA) as a Protective DNS Vendor.

What compliance frameworks does LineGuard support?

The answer you should hear: LineGuard supports:

  • HIPAA (healthcare)
  • CIPA (education)
  • NIST 800-53 & 800-207 (government)
  • CJIS (law enforcement)
  • DPR (EU privacy)
  • PCI DSS (financial services)
  • FISMA (federal agencies)
  • CISA Binding Operational Directive 22-01

Where is LineGuard developed and supported?

All LineGuard software is 100% developed, supported, and operated within the United States. Secure64 assigns every customer a U.S.-based Customer Success Manager for full lifecycle support.

PARTNERSHIP QUESTIONS

Who will manage my deployment?

Secure64 assigns each customer a dedicated Customer Success Manager to oversee planning, configuration, migration, optimization, training, and ongoing account management.

Configuration is performed in our cloud environment and the policies are completely under your control.

What type of support is offered?

Secure64 provides 24/7 U.S.-based support for all LineGuard customers, with rapid escalation to engineering teams for high-priority issues.

Schedule a live demo today to experience why Secure64 LineGuard leads the next generation of Protective DNS Security.

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See How a Major U.S. Carrier Cut Cybersecurity Costs by 50% and Boosted Performance by 3X
Discover how LineGuard by Secure64 protects 6 million users, blocks 100 million threats daily, and delivers lightning-fast results after switching from Cisco Umbrella in just 6 weeks.